Patient Care & Communication Programme
Create a unique experience for your patients’
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Laura Horton
This programme will create a patient experience that works in your practice and ensures your patients rave about you before they even visit.
Together we devise options for improved customer service and we will at length discuss and role-play verbal skills. This will entail from how the phone is answered; to how the dentists communicate with patients when discussing treatment options.
This ensures that your customer service and communication skills are at an outstandingly high level for greater results in patient acceptance. The training creates a “raving fans†experience, and works well with a hybrid approach for NHS – private treatments. After two days your Team will deliver services and deal with your patients in a unique way with confidence.
All of my training is designed to fit around your practice, from knowing your practice goals and vision and your marketing plans. I guarantee Instant results and changes occur in the practice.
All training requirements are delivered in-house, therefore there is no stress for team members about travelling and finding venues, ensuring the mind set of all the Team involved is calm and positive before we start.
In my eyes the “Team†= Dentists, Hygienists, Nursing and Reception staff – as you all have an equal part to play in the patients experience of the practice, it is also important everyone is part of the increased Team morale associated with this type of advanced training.
View a testimonial here: www.youtube.com/watch
Specialists
Hygienists
Therapists
Orthodontic Therapists
Nurses
Practice managers
Receptionists
Please contact Laura to arrange a consultation to discuss how this programme will benefit your practice. All fees are + Vat. Discounts for Odonti members.
Venue
Organiser
Customer service training Dental courses Dental training Team development
