Denticom

THE COST OF MISSING PATIENTS' CALLS

Ask yourself a question: how many calls does your dental practice fail to answer every day?

Ask another: can you afford to miss them when on average each patient is worth around £350 to the practice?

One of the most likely reasons that a patient will look for dental treatment elsewhere is because they cannot book an appointment. This is most likely to occur when the practice experiences a high volume of calls – the patient is left with no idea of how long they will have to hold the line.

On the basis that each patient is worth roughly £350, you can assumre that lost revnue per day could total:

• 2 missed calls = £700
• 5 missed calls = £1,750
• 10 missed calls = £3,500

Alarming! However, there is a solution that ensures that no call goes unanswered. Denticom offers practitioners a range of managed services that ensure all calls are answered and monitored. Should a patient have to wait in order to speak with someone, they will be informed of their place in the call queue and played messages promoting your services.

Additionally, Denticom's Patient Point allows your patients to check themselves in and therefore reduces congestion at reception which in turn allows staff to answer the telephone.